In compliance with Article 18 of Law 144/2105, for alternative dispute resolution, consumers must contact SPMAQ at geral@spmaq.pt.pt or the following competent Alternative Consumer Dispute Resolution (RAL) entity:
CNIACC — National Center for Consumer Dispute Information and Arbitration
Faculdade de Direito da Universidade Nova de Lisboa — Campus de Campolide
1099-032 Lisbon
Www.arbitragemdeconsumo.org
For more information, see the Consumer Portal at www.consumer.pt.
The European Commission created the RLL platform for the alternative resolution of disputes between consumers and merchants, relating to sales contracts or online services, that is, those in which the merchant, or its intermediary, offers, on a website or through other electronic means, goods or services that the consumer orders on the same website or through other electronic means.
For more information, see the European Online Dispute Resolution Platform: https://webgate.ec.europa.eu/
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